Grow Your Business with a robust Loyalty Program

Easily acquire, engage and retain more customers with Rewards

GET MORE FOR LESS

Say goodbye to tedious sign-ups. Now paperless & cardless, we got the solution for hassle-free member acquisition.

MEET YOUR CUSTOMERS

Track customer behaviour so you can effectively reach out to them. Reward customers & turn them into regulars.

MORE REPEAT SALES

Happy customers are best marketers. They will gladly return & share their experience, giving you more revenue and cashflow.

Did you know?

It costs 6-7x more to acquire a new customer than retain an existing one

Bain & Company

A 5% increase in customer retention can increase a company’s profitability by 75%

Bain & Company

65% of a company’s business comes from existing customers

Gartner

84% of consumers are more likely to choose retailers who have loyalty programs

Nielsen

On average, loyal customers are worth up to 10x as much as their first purchase

White House Office of Consumer Affairs

We Power Loyalty & Reward Programs

We are your one-stop solution to a successful Program. This means more engagement and a seamless experience for you and your customers.

CRM System Setup

A cost-effective cardless solution for physical and online stores or both. Easily acquire members with just their mobile number.

Features:

  • Branded Web App
  • Digital Member Card
  • Multiple Stores
  • Birthday Treats
  • Points
  • E-vouchers
  • Marketing Messaging
  • Paid Membership
  • Multi-tiered Membership
  • Members Management
  • Gift Card
  • Stamp Card
  • Reports & Analytics

Program Management

Program Setup

  • Consultancy
  • Program Policies & Design
  • Project & Budget Management
  • Stored value & e-vouchers

Stakeholders Management

  • On-boarding & Adoption
  • Queries Management

Marketing

  • Program Brand Identity & Creatives
  • Communications & Campaigns
  • Bonus Points Events
  • POSM

Partnership Marketing

  • Members Acquisition
  • Rewards Redemption
  • Experiential Rewards
  • Privileges & Birthday Treats

Management Process

1. KICK-START

Setup a robust CRM system that is cost-effective, easy to manage & fast to implement.

2. ACQUIRE

Drive members by maximizing all acquisition channels & communications.

3. ENGAGE

Maintain an active member base by engaging the right customers with rewards.

4. INSIGHTS

Analytics help keep track of customer behaviour for future progress & improvements.

Clients

UnionPay wanted to develop a regional privileges program to further deepen its engagement with its cardholders. We chose ESG because they understand the industry and UnionPay’s needs. We are very happy with ESG’s performance as they have shown commitment, professionalism, attention to detail and gone beyond business expectations.

Want to know more? ESG can help in many ways

Launch a new program

Manage an existing program